To install the High Sierra update in Safe mode, press the Power button and hold down the Shift key. This update version will replace all your system files to ensure everything is up to date. If you visit the website, you can find the Combo update, which contains all the files needed to update your OS. If you’re encountering problems with the installation, it might be worth considering downloading the update directly from Apple’s website. If the Log screen shows that there have been no updates, proceed to the next step.Īs mentioned earlier, you have other options to download the High Sierra update if you’re encountering issues with the Mac App Store, like directly from Apple’s website. It should show what files have been installed and what are pending. Once the progress bar shows, open the Log by pressing the Command + L keys. The update or installation process should commence from where it has ended. If you obtained the updates from the Mac App Store, go to the App Store and check Updates. Wait for a few seconds and restart your Mac. Press and hold the Power button to switch off your Mac. Fixes to a Stuck Mac OS Sierra Installation Once you have checked everything and you are positive that your Mac has completely stalled, follow these steps: If you think that the installation has not stalled, just be patient and wait for the process to be completed for a few more hours. It will also give you a better idea of what files are currently being installed. It should show added information and details about the total time left for the installation. To bring up the Log, press the Command + L keys. Check the Log to know if your Mac is still installing the update.The status bar you see during the installation merely provides an estimated duration, not the exact time. Generally, the installation of updates can be a lengthy process that could take 16 hours or more. So, it’s best that you leave your Mac overnight to complete the installation. Sometimes, the High Sierra installation can take very long to the point that it looks frozen already, but when you leave it for hours, the process has eventually completed. If you are uncertain whether or not your Mac has frozen during the installation, consider our advice below:īefore you come up with a conclusion that your Mac has stalled during the installation, you have to be aware of certain things. Otherwise, you might lose your data when you interrupt the installation process with a forced reboot. But before you take action, you have to be sure that the installation is no longer running in the background. On some other Macs, the screen will turn white, black, or grey that one cannot tell if the Mac is switched on or not.Īlternatively, you may also find your Mac frozen on the installation page with a message saying, “macOS could not be installed on your computer.” And if you click the Restart button, the same message will show.Īs you can see, your Mac has many ways of telling you that the installation of Mac OS has stalled. Sometimes, you will see a “spinning beach ball”. In some cases, an Apple logo with a loading status bar will show. Generally, if there is a problem with the software installation, it will show on the screen. How to Know If the Installation Has Stalled If you are still having issues with downloading the update through the Mac App Store, visit Apple’s website instead. Download the update from the support website of Apple.About Outbyte, uninstall instructions, EULA, Privacy Policy. Click the Cancel button, and you should be able to restart your download without any problems. There should now be an option to cancel your download. After which, look for the update you are downloading. Start by navigating to the Mac App Store. One of the possible fixes for a stuck download is to simply cancel it. Thus, your first course of action should be to check the System Status page of Apple and see macOS Software Update to find out if there are problems.īelieve it or not, downloading the update is much quicker when you use a wired connection than when you tap to a WiFi network. Because of that, Apple’s servers slow down. Whenever Apple releases an update for High Sierra, many Mac users will rush to download it. Prior to a Frozen High Sierra Installation If you still haven’t got past through the download stage, here are a few solutions to try: However, there are several solutions available to fix this problem, and we’ll help you troubleshoot the issue step-by-step. This can be caused by various reasons, such as power failure, insufficient space on your Mac, or other issues. Updating your Mac with the new macOS Sierra is simple, but sometimes the installation process may get stuck.
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